Frequently Asked Questions

Shipping

Do you offer free shipping?

Yes! We offer free shipping on all orders to the United States. No minimum order required.

How long does delivery take?

Orders typically arrive within 7-14 business days after being placed. You will receive a tracking number once your order ships.

Do you ship internationally?

Currently we only ship within the United States.

Orders

How do I track my order?

Once your order ships, you will receive an email with your tracking number. You can use it to track your package at any time.

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of being placed. Please contact us immediately at support@pawvault.site if you need to make changes.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Contact us at support@pawvault.site to start a return.

What if my item arrives damaged?

If your item arrives damaged or defective, please email us at support@pawvault.site with a photo and your order number. We will send a replacement or issue a full refund.

Products

Are your products safe for pets?

Yes. All products sold at PawVault are designed specifically for pets and meet standard safety requirements.

Still have questions?

Email us at support@pawvault.site and we will get back to you within 24 hours, Monday through Friday.