Frequently Asked Questions

Orders typically arrive within 7–14 business days. You'll receive a tracking number by email as soon as your order ships.

Currently we ship only within the United States. International shipping is coming soon!

If your item arrives damaged, email us at support@pawvault.site with your order number and a photo. We'll make it right — no questions asked.

Contact us as soon as possible at support@pawvault.site. If your order hasn't shipped yet, we can cancel or modify it. Once shipped, we're unable to make changes.

We offer a 30-day return policy. Items must be unused and in original packaging. Return shipping is covered by the customer unless the item arrived damaged or defective.

All PawVault products are carefully selected with pet safety in mind. Our toys and accessories are made from non-toxic, pet-safe materials.

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your package on the carrier's website.